Cocktail Dog Toys

*Shipping Policy*

Thank you for choosing Best Pets Products for your pet's enjoyment! We want to ensure that your shopping experience is as transparent and convenient as possible. Please take a moment to review our shipping policy before placing your order.

*Order Processing:*

- Once your order is placed, please allow up to 3 business days for it to be processed, packaged, and prepared for shipment. Our team works diligently to ensure each order meets our high standards before it's sent your way.

*Shipping Time:*

- Shipping within the continental United States typically takes between 7 to 12 business days from the date of order processing. Please note that this time frame may be extended during peak seasons, holidays, or due to unforeseen circumstances. Rest assured, we are committed to getting your products to you as swiftly as possible.

*Shipping Method:*

- We utilize reliable shipping carriers to ensure your order reaches you safely and promptly. While we always strive for timely deliveries, we kindly ask for your understanding if there are any unforeseen delays caused by external factors beyond our control.

*Shipping Cost:*

- We're thrilled to offer 100% free shipping on all orders within the continental United States. This is our way of expressing gratitude for choosing Best Pets Products and making your pet's happiness our top priority.

*Order Tracking:*

- As soon as your order is shipped, you will receive an email confirmation containing a tracking number. This number will allow you to monitor the progress of your shipment and estimate its delivery date.

*International Shipping:*

- Currently, we only offer shipping within the continental United States. We apologize for any inconvenience this may cause to our international customers.

*Change of Shipping Address:*

- If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, though changes made after the order has been processed may incur additional delays.

We appreciate your understanding and patience as we work to provide you with the best possible service. If you have any further questions or concerns about our shipping policy, please feel free to reach out to our customer support team at [contact email/phone number].

Thank you for choosing Best Pets Products. We hope our products bring joy and delight to your beloved furry companions!

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kooldude1021@gmail.com .